FAQs

4 PM

11 AM

Yes, you can request an early check-in or late check-out. We offer early check-in as early as 12 PM for $75 and late check-out until 1 PM for $125. For departures after 3 PM, a full night’s rate will apply. These can be applied while booking your reservation.

At check-in, we will place a temporary authorization hold equal to 20% of your total reservation amount to cover incidental charges that may be incurred during your stay, such as room service, market purchases, damages, or other charges billed to your room. This is not a charge and any unused funds will be released upon checkout. The time it takes for the hold to be removed from your account depends on your bank or card issuer.

While our facility does not offer electric vehicle charging stations, there is a charging station available at the Park City Hospital, a few miles away.

Our Members' Lounge may be closed on select days for private events. We appreciate your understanding and invite you to check with the front desk for availability during your stay.

Due to limited space and increased vehicle traffic through the end of September, oversized vehicles (including those requiring more than one standard parking space) are not permitted on property. Guests with large RVs, trailers, or boats are encouraged to use the nearby Park & Ride lot located just down the road.

We appreciate your understanding and cooperation!

Yes, complimentary self-parking is available for registered guests throughout their stay.

During the winter ski season, we offer shuttle service for guest convenience. Download our app to request rides to and from the resort, available on both the Apple and Android app stores. Shuttle service hours and availability are subject to change without notice. Please contact the Front Desk for the most current information.

The resort fee includes access to our on-site amenities, including the swimming pool, hot tub, sauna, steam room, and game room, as well as parking for one vehicle.

Additional vehicles, campers, trailers, and other oversized vehicles are subject to a $20 fee per parking space occupied.

We do not offer a laundry service, however, our 1-, 2-, and 3-bedroom units as well as all 3 of our penthouse suites include an in-unit washer and dryer, with laundry detergent and dryer sheets included.

We are pet-friendly! Guests are welcome to bring up to two dogs for a fee of $150. Service animals are accommodated at no charge.

Yes, you can rent gear from Switchback Sports, our activity rental partner for all your outdoor needs! Their rental shop is located on the 2^nd floor of our resort. You can make reservations in person, or on our website for ski/snowboard rentals.

The hotel is conveniently located near Park City's premier ski resorts:

• Deer Valley East Village: approximately 10 minutes away
• Deer Valley Resort: approximately 15–17 minutes away
• Park City Mountain Resort: approximately 13–15 minutes away

With quick access to Deer Valley and Park City Mountain Resort, our hotel is an ideal choice for guests looking to enjoy world-class skiing, snowboarding, mountain biking, and year-round outdoor adventures in Park City.

We offer day passes to Onyx Club, an on-site health and fitness club, which is separate from the hotel gym. Day passes are available for $10 per person, per day.

The Pool and Hot Tub are open daily from 7:00 am -10:00 pm.

Yes, and it is open 24 hours!

The sauna and steam room are open daily from 7:00 am to 10:00 pm.

7 AM -10 PM daily

All amenities (pool, sauna, steam room, members lounge, gym) are open from 7 AM - 10 PM excluding the gym which is open 24/7.

Yes, we are happy to accept incoming packages for a fee. Charges will be applied to your guest room folio upon arrival.

Package handling fees are as follows:

• $5 per package up to 25 lbs
• $15 per package up to 50 lbs
• $20 per package over 50 lbs
• $100 per pallet

Please contact the Front Desk for a shipping form and additional package receiving guidelines and details.